FAQ
How can I contact Grumpy Gaming Suite?
You can email us at info@grumpygamingsuite.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Toronto, Ontario, Canada and Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay, and PayPal payments.
If you are locally in Toronto, you may also pay cash/e-transfer if it is for an item in stock in Toronto.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders every day in the evening. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day.
How long will it take to receive my order?
Custom orders may take between 2 weeks to arrive.
Video games vary between 1-3 business days depending on location. All shipping is tracked.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are in CAD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@grumpygamingsuite.com. You can also review our Refund Policy at the bottom of the page.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Cartridge and Amiibo Authenticity & Inspection
Are your games and Amiibo authentic?
Grumpy Gaming Suite sells genuine products only. We do not sell reproduction cartridges or Amiibo.
How are game cartridges tested?
Each cartridge is tested on its respective console and offered for sale only after it has been confirmed to run on that system.
How do you assess cartridge authenticity?
We assess authenticity through external physical markers, including identifiers such as the indented numbers on Nintendo 64 cartridges. When we refer to a cartridge as verified, we mean it has undergone these external checks and console testing. Functionality testing is separate from authenticity assessment and does not, on its own, establish authenticity.
Our inspection process does not include opening cartridges or examining internal circuit boards. We therefore do not offer internal board authentication or board-inspection photographs.
What authenticity information is available for Amiibo?
We sell genuine Amiibo only, not reproductions. For questions about a particular figure, please contact us before purchasing to confirm what item-specific information is available.
[APPROVAL REQUIRED BEFORE PUBLICATION: Confirm which Amiibo evidence can be supplied, such as photographs of the actual figure, base markings, or original packaging where present, and whether compatible-device functionality testing is performed.]
Can I request additional information before purchasing?
Please email info@grumpygamingsuite.com with the product name and your questions. We can confirm which photographs or inspection details are available for that specific item before you place your order.